Shipping policy

Order processing

Orders are carefully packed and prepared for shipment within 5–7 business days. Processing time does not include weekends or statutory holidays.

Shipping within Canada

We currently ship within Canada using Canada Post. Shipping charges are based on the combined weight of the items in your order and are displayed at checkout.

Estimated delivery times begin after your order has been processed and accepted by Canada Post. Delivery times are estimates only and may vary due to destination, weather, holidays, remote locations or carrier delays.

Tracking

When tracking is available, you will receive a shipping-confirmation email containing your tracking information. Please allow up to 48 hours for tracking updates to appear.

Address changes

Please review your shipping address carefully before completing checkout. If you notice an error, contact bronnywetter@gmail.com as soon as possible. We cannot guarantee that an address can be changed after an order has been processed or shipped.

Damaged orders

Pottery is packed carefully to help protect it during shipping. If your order arrives damaged, contact bronnywetter@gmail.com within 48 hours of delivery. Include clear photographs of the damaged item, shipping box and packing materials, and keep all packaging until the issue has been resolved.

Delayed or missing packages

Once an order has been accepted by Canada Post, delivery delays are outside our direct control. If tracking shows that your package is significantly delayed or missing, contact us and we will help you investigate the shipment with Canada Post.

Questions

For questions about your shipment, contact bronnywetter@gmail.com.