Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your order to request a return.

To be eligible for a return, the item must be unused, undamaged and in its original packaging. You’ll also need your receipt or proof of purchase.

To request a return, email us at bronnywetter@gmail.com before sending the item back. If your return is accepted, we’ll provide the return address and packing instructions. Items returned without prior approval will not be accepted.

Unless the item arrived damaged or you received the wrong item, customers are responsible for return shipping costs. Original shipping charges are non-refundable. We strongly recommend using tracked shipping and carefully repacking pottery, as we cannot refund items damaged during return shipping.

Damages and issues

Please inspect your order when it arrives. If an item is damaged in transit, defective or incorrect, contact us at bronnywetter@gmail.com within 48 hours of delivery. Include clear photographs of the item, packaging and shipping box, and keep all packaging until the issue has been resolved. We will work with you to arrange a replacement or refund when appropriate.

Each piece is handmade and will have natural variations in colour, glaze, size and shape. These variations are part of the character of handmade pottery and are not considered defects.

Exceptions and non-returnable items

Custom-made, personalized and special-order pieces cannot be returned unless they arrive damaged or defective. Sale items and gift cards are also non-returnable.

Exchanges

Because each piece is handmade and inventory is limited, direct exchanges may not always be available. The simplest option is to return the eligible item and place a new order after the return has been approved.

Refunds

We will notify you after we receive and inspect your return. If approved, your refund will be issued to the original payment method within 10 business days. Processing times may vary depending on your bank or credit-card company.

If more than 15 business days have passed since your refund was approved, please contact bronnywetter@gmail.com.